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My Mac Monday (MMM10) : Victoria Rassokhina

My Mac Monday (MMM10) : Victoria Rassokhina

I am the Business Development manager of Yellow Media Group, the provider of “LiVEsupport”- email and phone support for Mac software and I’m a sworn Mac user. Being the lady that I am, I value elegance, especially in the office.

My desk actually reads ?Apple? – from my Magic Mouse, to my 23 inch monitor and a 1.86GHz 120 GB HDD Macbook Air that I transport in between my house and the office, an 16 GB iPhone 3 Gs, and lately, an 16Gig iPad 3G.
My Macbook Air simply defines my personality with its thin, sleek look.

I like the fact that it is small enough to allow me to slide it into my handbag. How else is a lady supposed to handle heels and weighty matters at the same time?! The point of the matter is – Mac offers me everything I need, and a lot more!

Developing conversation scripts with Illustrator for Mac, listening to customers’ call recordings, designing IVR messages or fixing them to TOLL FREE numbers for our clients’ applications support – this is just a part of what I do on my Mac every day. I use the usual Pages and Numbers for filing reports and for other usual desk duties.

I need to be in touch with my team literary 24/7, and as such, I use my 16Gig iPhone 3GS not only to quickly and easily access my office email database, but also to manage and update the schedule and inform my experts quickly.
I love the extremely long battery life of my iPad 16Gig 3G, small but powerful, it helps me to control difficult users’ requests being resolved anytime, anywhere. How does iPad factually help me do this?

I discovered split-screen function to be just perfect when dealing with difficult tickets: i can simultaneously study mailing history and expert’s comments on the case – thus it shortens request resolution time almost twice! Which could never be performed using touchpad or mouse. Eventually I make customers happier with one only finger using iPad, literary:) And, of course, iPad is irreplaceable when looking through the latest Louis Vuitton’s bag collection (what? seriously, I’m still a lady!)

I head a technical support team of customer service experts, and to provide professional support for numerous Mac applications, Yellow Media Group became the first fully Mac-equipped professional contact center.  We are all passionate about Macs, and that’s the spirit that I impart in every heart around.

Links:

www.Be-Yellow.com

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